Question 1

When will i receive my order?

Accepted Answer

We aim to dispatch all orders within two working day, items posted within the UK are sent via Royal Mail standard delivery so can be expected within 3-4 working days.

Orders placed in the UK with the option of 'Next Day Delivery' will be dispatched the same working day if order is received before 3pm so delivery can be expected the next working day. Please note for orders placed on Friday delivery will be scheduled for Monday.

Delivery for Items posted within Europe typically takes 3-5 working days.
 
Delivery for Items posted to the rest of the world typically takes 5-7 working days.

Please allow extra time for delivery during peak period and public holidays.

Question 2

Can I track my order?

Accepted Answer

As soon as your order is dispatched you will receive a shipping confirmation email which will contain any tracking details for the order.

Please note that it can take some days before tracking information becomes available. 
 
Orders placed in the UK under £20 are dispatched via Royal Mail standard delivery service which does not provide tracking.

Question 3

What locations do you ship to?

Accepted Answer

We ship worldwide.

Shipping is charged at a flat rate of £12.95 for items sent within the EU and £22.95 to the rest of the world.

Please be aware that it is the responsibility of International customers to make sure they are aware of custom or import duty charges that may be incurred before placing an order on our website, this is not included in the price on our website and will be charged upon arrival in the destination country.

Question 4

Where is my order? I think my order is missing?

Accepted Answer

Orders placed within the UK can be expected within 3-4 working days but please allow for delays during peak periods, if your order has not been delivered within the estimated timeframe please contact us via the contact form on our website or via email and we will endeavour to look into this for you.

When will i receive my order?

Can I track my order?

What locations do you ship to?

Where is my order? I think my order is missing?

Contact Us.

Contact Us.

About.

About.

Delivery & Returns.

Delivery & Returns.

FAQs.

FAQs.